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PR Strategies | The Second Step to Reaching Your Audience

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Reaching your target audience and market relies heavily on knowing who that target audience and market is. From there, reaching them successfully relies on crafting a compelling story that really resonates with them, prompting them to partake in the activity or end result you had hoped to see them take. That can be to comment on a blog post, to share that blog post on StumbledUpon, Twitter, Facebook, etc., or to download an eBook. To do that, you must do step 2 in reaching your target audience.

Step 2 - Create the right message for your audience:

This works off of the research you did in step 1. Know what each target audience prefers as their method of communication from companies, and embrace that. You should have defined what areas of interest your target audience holds in terms of publications and spaces used online. Do what makes sense based on that research. For example, a company who sells products online ought to have a blog to help provide customer support and to engage buyers with the company and with each other.

If you find this process difficult, do some brainstorming and really narrow down what works for your target audience in terms of conveying a message and creating communication. Part of your goal to reach your target audience should be to engage them with you. Doing so can open up many doors and ideas of how to better reach them. What better way to figure out what your audience wants than to simply ask them? More often than not, people are willing to talk about something personal and will be happy to share with you the areas they felt you were lacking.

Some tips for creating a tailored message:

  1. Know the appropriate language and tone to use. If you are looking to reach children just beginning to learn about the work-force, avoid jargon and use a tone that is non-threatening, engaging, and welcoming. You language and tone will (and should) definitely change when writing for a trade publication, such as a science journal. (Trade publications are meant for people inside a trade or profession who would know more about the terminology used. When writing for USA Today, however, you would probably avoid such terminology. USA Today can probably be considered a consumer publication.) Using the right language and tone can help to keep your readers' attention, whether it be used in a press release, publication, speech, etc. Writing is really key to getting the message right, and having a poor structure can bring the whole message down.

  2. Offer something of value to your audience. Even if that something is simply informational, your audience can find this helpful and dub you a resource they will want to return to. Giving away something for free is beneficial as well; that helps to build a relationship, trust, and can help to instill future desire to do business with you. Even if those are not your ultimate end goal, try giving something away for free to see what sort of response you receive from it. Use this as an opportunity to encourage the next step as well.

  3. Use calls to action. These should be clear and well-defined calls that direct visitors to download your book, leave a comment with their feedback or take on a subject, as well as ways to get in touch with you. They can also be simple hints or subtle cues as to what a visitor's next step would be if they were to come to your blog, website, or if they read your press release. While clear calls to action are better for a website (whose competition for attention is great), know that these subtle clues can be useful and effective when used in conjunction with the clear messages. These subtle clues can be things such as links, download forms, or even the "What did you think?" element at the end of the posts on this blog. They can be difficult to determine if you are not clear, so remember to incorporate the two to ensure that visitors know what to do next.

  4. Follow up with your audience. If they leave a comment, respond to an email you send, or share your content online, pay them some attention and thank them for getting involved. This is a crucial step to really encouraging interaction and creating a successful platform for your message to be relayed over. Know that customers, buyers, and visitors alike all appreciate recognition; their time is valuable (as is yours) but be sure to acknowledge that you've received their inquiry, comment, or complaint. This can make a world of difference in your overall success in reaching your target audience.

The moral of the story: crafting the best message for an advertisement, marketing campaign, or for a blog post or Tweet lays the foundation for the relationships you hope to create and foster with your audience. Take time and pay attention to the message you are creating; if that requires more research in Step 1, then so be it. Spend time creating a great message the first time around to avoid spending more time creating a new message or fixing the repercussions the old, poor message may have had. Remember too, that soliciting outside assistance can be helpful; PR firms can sometimes have a greater perspective on your situation, the market/industry situation, and what you hope to accomplish. Engage others in your industry as well to see where they've had success.
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Comments (2)

Kandi H.

March 3, 2010 5:17 AM

Great post! I think where a lot of confusion comes in for many companies is that they have more than one target audience and try to write one message to cover all audiences - or just ignore some audiences completely. I think it's worth the extra work to re-tailor your message to your different audiences. That being said, I have seen commercials targeted to a younger market that may be offensive to an older market. Want to reach both? Create two ads, but be sure a message for one audience doesn't turn off one of your other audiences. Do you have tips for how to handle multiple audiences? (Maybe this could be a future blog post?)

Ashley Wirthlin

March 3, 2010 3:11 PM

Thanks for the comment, Kandi!

I think this is a tricky area; a solution will need to be created and tailor-made for each company and situation. Like so many areas of PR, coming up with the right answer is very dependent on the current circumstances.

In order to reach the right audience, I think companies need to remember that the Internet makes it so easy to reach their niches! Though traditional advertising (like commercials) is needed for some companies who need to reach that larger audience, there should be a good balance therein so that the commercial reaches and resonates with the largest percentage of the audiences you target. When it comes to reaching your more niche markets, utilize the Internet!

This is a great idea of a future post.. I'll look into it more. :)

Thanks again,
Ashley

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